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Shipping & Returns

FREIGHT CHARGES

Local and Interstate Freight Charges quoted below include GST. International freight does not attract any GST.

Freight charges are charged as per the table below except in the instance of the customer requesting shipping to a remote location or if the item to be shipped is large, yet of a low monetary value. In these situations the customer will be contacted so a mutually agreeable freight charge can be negotiated before bmusic.com.au processes that order. As a guide, guitars below AUD$600 would, likely, attract a further AUD$20 freight charge. We take no money before both parties are happy!

N.B. All international orders incur a AUD $10.00 surcharge before calculation of the freight costs as per order sub-total. International orders for guitars, stands, hard cases, amps, drums and keyboards may be subject to a further freight surcharge calculated to suit the purchase. This surcharge will be calculated manually by bmusic staff. We suggest you contact bmusic for a total freight charge if you are an international buyer wishing to purchase any of the aforementioned products.

Delivery time to capital cities and major regional centres is between 2 and 10 days from the day of despatch from bmusic.

If any goods are "out of stock" bmusic will inform the customer of when the stock is expected to arrive. The customer can then choose to wait for the stock to arrive or to cancel the order. No charges are placed until the customer is satisfied.

Feel free to call or e-mail us throughout the processing of your order to check on it's progress and expected arrival. We know exactly what it's like to wait for that piece of gear you just want to lay your hands on.

Use this table as a guide only.

AUSTRALIAN PURCHASES OVER $100 ARE FREIGHT FREE

Order SubtotalLocal PickupWithin AustraliaInternational
(AUD$) From Gawler, SA   (+$10.00)
$0.00 - $50.00 $0.00 $8.99 $10.95
$50.01 - $100.00 $0.00 $10.95 $14.95
$100.01 - $200.00  $0.00 $0.00 $19.95
$200.01 - $500.00 $0.00 $0.00 $24.95
$500.01 - $1,500.00 $0.00 $0.00 $180.00
$1,500.01 and over $0.00 $0.00 $280.00
European customers please note:
If shipping guitars and other large items the rate of freight for $500.01-$1,500.00 and $1,500.01 and over may attract a further surcharge. Customers will be notified and approval sought before any charges are made.

 

FREIGHT TERMS & CONDITIONS

FREIGHT WITHIN AUSTRALIA

Freight charges are kept as low as possible to keep purchase totals as low as possible. A uniform freight system is used for customer ease however, large items of a low monetary value may incur a further freight charge over and above the checkout freight total. bmusic.com.au staff will contact you as soon as possible should your order attract any such freight surcharge.

If you would like an express delivery or any special circumstances befit your order contact bmusic.com.au and an agreement can be made as to the extra charges incurred. Remote customers requiring special delivery requirements should contact bmusic.com.au as soon as an order has been placed so the necessary arrangements can be put into place and any extra freight charges that are incurred can be negotiated.

If any unforeseen freight charges occur the customer will be notified as soon as the extra charges become apparent so an agreement can be made to accomodate the extra charges. (N.B. It is VERY RARE for any unforeseen freight charges to arise).

All standard freight is delivered via Australia Post, TOLL Priority, Allied Express or any other carrier bmusic determines best suited to the particular delivery.

bmusic.com.au will always endeavour to deliver goods as quickly, safely, and as cost-effectively as possible. This disclaimer, however, is simply a warning that sometimes things don't go as planned (i.e. weather conditions delay freight, industrial disputes within freight companies etc.) and, unlike a phone-order company, we can't possibly hope to inform the customer of these RARE circumstances in real-time. But we will inform the customer as quickly as possible. 

FREIGHT FOR ORDERS OUTSIDE AUSTRALIA

All international orders incur a AUD $10.00 surcharge before calculation of the freight costs as per order sub-total. International orders for guitars, amps, drums and keyboards will be subject to a further freight surcharge calculated to suit the purchase. This surcharge will be calculated manually by bmusic staff. We suggest you contact bmusic for a total freight charge if you are an international buyer wishing to purchase any of the aforementioned products.

Any customs duties, charges and/or taxes incurred by customers outside Australia upon their delivery are the sole responsibility of the buyer. bmusic is in no way responsible for these charges, nor can we be under any circumstances.

 

PRODUCT RETURNS

We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated Contact webpage where we set out our requirements relating to return of such goods.

We also undertake to exchange or refund any undamaged product purchased from us so long as it is returned unused and with proof of purchase within Ten (10) days of purchase. If undamaged goods are returned to us for exchange or refund, we do not refund any packing and postage charges.

Return of undamaged goods for exchange or refund is entirely at your cost and risk. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card or account for the amount initially debited for the purchase including packaging and postage charges. Once you have notified us through our website that you wish to return faulty, damaged or undamaged product, you may return the product to our stores in South Australia so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip. 

Orders placed with AfterPay which are cancelled by the customer or returned not as a result of fault or defect will, unfortunately, incur a 6% surcharge payable by the customer, unless the full order amount refund s taken as store credit. AfterPay charges us as a merchant regardless of whether the order is fulfilled or otherwise, so a change of mind, even before delivery has taken place, can't be reversed without us as a merchant incurring AfterPay merchant fees.